Deposit Deductions · mydeposits
Missing Items or Furniture Deduction Under mydeposits? How to Dispute It
If your deposit is protected with mydeposits and your landlord is withholding money for missing items, the process and the arguments that work both depend on which scheme is involved. Here's what matters for your specific situation.
How mydeposits disputes actually work
mydeposits is insurance-based — your landlord or agent keeps hold of the deposit money throughout the tenancy, and mydeposits insures it. You raise a dispute through the mydeposits online service. Because the landlord already holds the funds, mydeposits directs the landlord to pay any awarded amount directly. If a landlord fails to comply, mydeposits' insurance-backed guarantee means you're still paid — through a separate claims process rather than releasing held funds.
Because the money never physically sits with mydeposits, a landlord going unresponsive or insolvent is more likely to require the insurance guarantee route than with a custodial scheme like DPS.
What the law says about missing items
Claims for missing items are comparatively easier for a landlord to sustain, but they still carry the burden of proving the item was present at check-in and in what condition — ideally through a signed inventory. Without one, it becomes your word against theirs.
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Check my case freeWhat to gather before you dispute it
For a missing items case with mydeposits, the evidence that actually moves the needle is the check-in inventory, and any photos or receipts you have showing the item's presence and condition. Without it, you're relying on the general legal principle alone — which still helps, but evidence wins disputes faster.
Frequently asked questions
- How does mydeposits handle a missing items dispute?
- You raise a dispute through the mydeposits online service. Because the landlord already holds the funds, mydeposits directs the landlord to pay any awarded amount directly. If a landlord fails to comply, mydeposits' insurance-backed guarantee means you're still paid — through a separate claims process rather than releasing held funds.
- Can my landlord charge me for missing items?
- Claims for missing items are comparatively easier for a landlord to sustain, but they still carry the burden of proving the item was present at check-in and in what condition — ideally through a signed inventory. Without one, it becomes your word against theirs.